COVID-19 POLICIES & CONTACT

YOUR SKIN SPECIALIST
I am committed to you, your skin and your results.

15 MINS FREE PHONE CONSULTATION BOOK NOW

QUICK QUESTIONS
Have a few questions about our services? Schedule a complimentary 15min phone call with Renata!

OUR POLICY

TO BOOK AN APPOINTMENT, YOU MAY USE OUR CONVENIENT ONLINE BOOKING SYSTEM.
Last-minute appointments (in the next three hours) require phone, text, or email. If you have a question or need assistance, don’t hesitate to call or email.

LATE ARRIVAL
Your treatment will be modified to maximize my remaining scheduled time. ThePureSkin is unable to compromise its next service.

PLEASE NOTE that as a small busy studio, we are not always able to return your call on the same day, but we’ll get back to you as soon as we’re ready.

NO SHOW/ LATE CANCELLATION POLICY

t’s important to understand that when forgetting or cancelling appointments without giving enough notice, businesses lose the opportunity to fill that appointment time, and other clients waiting for appointments miss out on receiving services. For the benefit and respect of all our clients and professionals, booking appointments through THE PURE SKIN are subject to the following terms:

We respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments; 24hours notice is required to cancel or reschedule groups of three or more appointments,
ANY APPOINTMENTS CANCELLED/RESCHEDULED OR CHANGED WITHOUT POLICY’S HOURS’ NOTICE WILL RESULT IN A CHARGE EQUAL TO 60% OF THE RESERVED SERVICE AMOUNT.
ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT.
Appointments that are booked within the 12-8-hour period are still subject to the cancellation policy.
FOR A SCHEDULED TREATMENT USING YOUR GIFT CARD/CERTIFICATE OR MONTHLY ACCRUED MEMBER CREDIT- IT WILL BE CONSIDERED REDEEMED AND VOIDED ON THE DATE OF YOUR APPOINTMENT.
As a courtesy, appointment confirmation messages are sent 48 hours in advance of appointments by both SMS and email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.

PRE-APPOINTMENT FORM- You must fill out the CONSULTATION AND COVID-19 PRE-APPOINTMENT SCREENING FORM before the appointment.

PLEASE TURN CELL PHONES OFF or VIBRATE AND REFRAIN FROM USING THEM IN THE STUDIO.

NO EXTRA GUESTS
Keeping the number of people in the building to a minimum.

All Prices are Subject to Change Without Notice

ALL GIFT CARDS will remain email-gift cards for the time being. It can be emailed directly to you or the recipient. GIFT CARD VALID ONLY AS A GIFT

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE
Therapists may terminate service when experiencing a client's inappropriate language or action.

BUSINESS HOURS
Mon, Tue, Wed, 10 am - 7 pm
Thu, Friday      10 am - 5 pm
Saturday         9 am - 3 pm
Sunday              Closed

PARKING OPTIONS in the area metered, residential, and the following paid parking garages:
Union Street Plaza Garage, 2001 Union Street, San Francisco, CA 94123
Union Laguna Garage, 1910 Union Street, San Francisco, CA 94123

PAYMENT
We accept cash, checks, Zelle, and credit cards.
All prices are subject to change without notice.

RESERVATIONS
A credit card is required to reserve your appointment. While every effort is made to provide a courtesy confirmation, please be sure to call us to verify your appointment time and services.

RETURN
If, for any reason, you are not fully satisfied with a product, please return the unused portion of the product along with the receipt within 14 days, and we will gladly issue you a TPS studio credit for future use.

PACKAGES

Amount paid never expires.
Online Appointment Required.
Appointments canceled, missed, or changed without 24-hour's notice will be taken and deducted from the client's special or package.
All pre-pay packages or specials have a 12-MONTH EXPIRY on the redemption of treatments.
Non-transferable
Non-refundable
Merchant's standard cancellation policy applies (any fees not to exceed voucher price).
Limit 1 per person; may buy 1 additional as gift(s).
Valid only for option purchased.
All goods or services must be used by the same person.
Photo ID required.
Must sign waiver.
Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
This Service Can't Combine With Other Coupons.
It may not be used on the same day of purchase.
Purchases made on weekends and holidays will be processed the next business day.
Paid value of expired vouchers is valid only for services, not retail products.
Services are often bought in packages or bundles of 2 or more and paid for ahead. These services are refundable back to the method of payment if a refund is requested immediately or within 48 working hours if treatment has not already started and client changes their mind.
Where treatment has already commenced, for example one treatment in a package of 3 has already been performed, these partially used packages are not refundable with cash. In the event that a service has been paid for as part of a package but not yet used past the 48 hrs or partially used but the client no longer wishes to receive that particular service, another service or products will be made available to the client to chose from to the exact amount remaining on the account

GIFT CARD VALID ONLY AS A GIFT

COVID-19 POLICY
WE ARE UNDER STRICT SAFETY PROTOCOLS- PPE, Facial bed shield covering, Fogger machine, UV light, HEPA air filters, offering disposable mini face N95 mask covering for treatments, keeping our windows next to the facial bed open. We are limiting the number of patients in the office and will be spending extra time disinfection, and I will be wearing an N95 mask and face shields.

If you, a member of your household, experience any symptoms related to COVID-19 or they diagnosed with COVID-19 within 5 days of you having treatment at THE PURE SKIN. Please contact Renata at THE PURE SKIN at 415.845 4221 or at renata@thepureskin.com TO RESCHEDULE YOUR APPOINTMENT.

We appreciate your cooperation at this time to keep you, your family, and our team safe.
Thank you!

2225 UNION ST suite 4
SAN FRANCISCO, CA 94123
415.8454221

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